“The Center has raised the professional appearance of our industry and turned a financially struggling organization into one with a positive cash flow. We have exceeded our budget and have had a positive cash flow in each of the past three years.
The Center’s team has been invaluable in providing the needs of our membership through email and phone inquiries, working with state organizations to set up more than 20 NAWT training sessions each year around the country, organizing and facilitating our presence at two national conferences each year, and planning one specialty symposium for our members that is held about every second year.
The Center’s team has taken any requests we have had and worked with key people in NAWT to better organize and help us follow our Policies and Procedures Manual which needed some positive changes.
As Secretary of NAWT for more than twenty years, I find our organization is in the best position it has been to support our members going forward. I attribute this to the team at The Center for Association Resources.”
Secretary, National Association of Wastewater Technicians
“I have had the pleasure of working with The Center for Association Resources (The Center) on a number of projects over the years in my respective membership roles for two different associations. For each initiative, I was continually impressed with The Center’s consistent ability to deliver very useful and actionable results on multiple survey research projects. They are exceptionally good at collaboration with all stakeholders and in client communications, ensuring that I was fully informed about all aspects of the project. It was a real pleasure to work with an organization that delivers an exceptional work product from planning and execution to results tracking and clear reporting — and doing it on time and on budget.
The Center’s research experts helped us “dig deep,” uncovering opportunities to help reposition and grow our organization. The meaningful, real-world guidance provided was invaluable. Their process was strategic and distinct, and the analysis was detailed and thorough – resulting in recommendations that were right on target. I strongly recommend The Center for Association Resources for any research project large or small.”
American Library Association
“The Center for Association Resources has worked very well with afhe. The Center has helped facilitate and assisted afhe in growing and improving every system we have in place. Since working with The Center on a collaborative manner, afhe is stronger than ever.”
Michael de Leon Hawthorne
Attorneys for Family-Held Enterprises (afhe)
“We have been working with The Center for seven years, and these are great people who have been highly responsive and supportive of our Society’s diverse and emerging needs. They are very skilled in administrative, financial, governance, and technology areas; but, beyond that, we have found them to be remarkably creative, adaptable, and committed to functioning as part of our team. Thanks for the opportunity to endorse your team!”
The Society of Wetland Scientists Professional Certification Program
“The staff of The Center for Association Resources always provides proactive and creative service to me in my role as AACP’s Credentialing Chair. As volunteer leaders, we not only have to provide stewardship to our members, but run our busy dental practices as well. The Center’s staff keenly understands the challenges that volunteer leadership faces, and responds swiftly and carefully to my needs with great skill and insight. The staff of The Center not only assists us in our demanding roles, but provides ideas and solutions. Our Academy and our leadership are stronger through the work of The Center.”
Jeanne K. Bailey, DDS
Chair, Credentialing Committee
American Academy of Craniofacial Pain
“I wanted to thank you for the past three years that The Center has been the management company for AMTA-IL. I appreciate all that we were able to accomplish with your assistance.”
American Massage Therapy Association – IL
“The Center is turning a potentially catastrophic issue into a very positive solution that we couldn’t have done without them…when the economy turned South, the whole team at The Center came forward with helpful suggestions on how to not only stem the tide of membership attrition, but weighed in on how to improve the picture with a very limited budget. We’ve stemmed the tide and NAPR is looking at not only coming out “in the black” this year, but moving into a healthy growth phase – something we haven’t seen in years.”
National Association of Publishers’ Representatives, Inc.
After careful review of a number of top firms, we selected The Center for Association Resources because of their demonstrated skill in the design and management of highly specialized research projects. We found them to be remarkably creative, insightful, and supportive throughout the process. As a result of their solid recommendations, we were able to develop strategic programming that met and exceeded our organization’s goals. We are impressed with and appreciate their expertise, professionalism, and consultative approach. I strongly recommend the services of The Center for Association Resources.
Association of TeleServices International
“As the President of a busy, statewide bar association, I depended upon the Center for Association Resource’s talented and responsive staff to attend to our association’s administrative needs. I was pleased with our account representative’s dedication and professionalism throughout the bar year in planning our luncheons, seminars, receptions and board meetings. The Center also handled our daily membership needs both through our website and through consistent and courteous telephone service. Also, the accounting support has been thorough and timely.”
Jean M. Prendergast
Attorney at Law
“I want to express my appreciation to the staff of The Center for Association Resources for their support and efforts during the 2008 AACP Annual International Clinical Symposium. We could never have pulled off the Table Clinics without their energy and support. As is often the case, we had last minute arrivals that were not expected. The Center’s staff managed it very well with ease and efficiency. The Table Clinics are an important part of the educational experience at AACP Symposia, and The Center’s management of them before and during the meeting made my job as Chair of the Table Clinics much smoother. I know the Center’s staff will continue to provide assistance as well as further suggestions and recommendations for the success of these programs…
I am looking forward to working with The Center staff on future meetings.”
Patrick E. Barrett, DDS
Chair, Table Clinics
American Academy of Craniofacial Pain
The Center for Association Resources did an outstanding job in helping us refine our mission, connect with our membership, and set a strategic vision for our organization as we became an independent, self-sustaining entity. On behalf of the Board of the International Personnel Assessment Council, I recommend the services of CAR and appreciate their expertise, professionalism, and responsiveness, as well as their consultative approach to their clients.
“The American Academy of Craniofacial Pain was founded in 1985 by 14 dentists. For many years we were served by a small Central Office, but as the Academy grew to nearly 800 members, we realized help was needed from a source with greater organizational skills.The selection of The Center for Association Resources to function as our new Executive Office was fortuitous, as the synergy has been excellent. The multitudinous situations that require expertise beyond the Officers and Directors’ knowledge have been handled in expert fashion. The staff has been of great help with managing the burgeoning business of serving the membership. I can personally say that The Center for Association Resources has been extremely efficient in molding the AACP into a 21st century organization – the two organizations are a great match.”
Jack L. Haden, DDS
AACP Past President and Founding Member
American Academy of Craniofacial Pain
“This market caused us to question everything and every dime we were spending as an organization and even ask ourselves if we should continue with a management organization. In the end we concluded that none of us wanted to move back into the dark ages of self-management, and that we absolutely had to keep The Center for Association Resources as our membership management team. And we are very glad we did. They have met our needs in every way, and have given us the confidence that our member’s needs are also being met, along with a commitment to helping us grow our membership ranks. We are delighted to work with their team.”
National Association of Publishers’ Representatives, Inc.
“The Center for Association Resources has been wonderful to work with! We chose the Center through a competitive process and were looking particularly for an association management firm that would provide us with a strong administrative foundation, support our membership services, and work with us to creatively identify potential sources of revenue. The Center has been responsive, identified areas of savings for us, and given thoughtful and careful counsel to NAER. They have been exceptional to partner with!”
National Association of Executive Recruiters
“The Center thoroughly understands the not-for-profit environment and were very easy to work with. On a scale of one-to-five we give them the highest score possible, a five! Key recommendations generated as a result of our market intelligence activities have now become an integral part of our various committee workplans. This represents a highly successful outcome for us. For the first time, our Board is able to make decisions and plans based member information…our return on investment was significant. It was worth much more to our association than hiring a research firm to conduct a single survey for us. The Center’s recommendations were insightful and spot-on, and we look forward to working with them again.”
Director of Marketing & Membership Development
Clinical Laboratory Management Association
“The Center for Association Resources conducted the Renal Physicians Association bi-annual member needs assessment survey. This was the first time that the organization decided to do an electronic version of the survey. The process went very smoothly. The data analysis was very thorough and the end product was polished and contained very useful information. The Center was very knowledgeable about the design of the survey as well as the wording of the survey. Their customer service skills are top-notch.”
Director, Member Services
Renal Physicians Association
“The Center for Association Resources came to my rescue! I needed a series of Focus Groups done immediately. Rob and his staff met with my Senior Staff and helped us outline a plan. The Focus Groups were so successful that we have continued meeting with the individuals on a more informal basis. My Board of Directors was very pleased with the final report that The Center presented to them. The Center got to the heart of the matter, and we have implemented all the changes he identified in the sessions. It was a pleasure working with Rob, and I look forward to future endeavors with his firm.”
Peggy J. Kayser, CAE CIPS RCE
Chief Executive Officer
REALTOR® Association of NorthWest Chicagoland
“Rob and the staff at the Center for Association Resources worked with our Society in developing a very comprehensive member needs survey. They took the time to understand our needs and helped us create a tool and process that fit our expectations perfectly. The approach generated an excellent response rate and tons of useful information we refer to again and again. You can’t go wrong with the Center for Association Resources!”
Katherine J. Svedman
American Society for Dermatologic Surgery
“I would highly recommend The Center for Association Resources. They conducted a major study on our members’ preferences and concerns. As a result of The Center’s work, we were able to craft a strategic plan that has our programs and services on target with member needs.”
National Truck Equipment Association
“On behalf of our Executive Board, I am writing to thank you for your outstanding work on our annual member needs assessment. The information was concise, comprehensive, and exactly what we needed to update our strategic plan. I was impressed with your prompt response to every request we made and appreciated the flexibility and customer service focus of your staff. Thanks for being part of our team!”
Bill McFarlin, Executive Director
International Association for Jazz Education
“I would like to thank Rob and his staff at The Center for Association Resources for a job extremely well done on our organizational assessment project. After several years of intense growth and change, we wanted to review our position, both internally with our staff and externally with our customers. The Center helped us put our finger on the pulse of the situation. They interviewed our managers, supervisors and line level staff and conducted field visits to key customer accounts. Armed with the data they expertly collected, their evaluation and recommendations helped us immeasurably in moving the organization forward. Thanks, Rob.”
Chairman and CEO (former)
MLS of Northern Illinois, Inc.
“The Center for Association Resources provided valuable guidance for our Board as they began a strategic transformation. The information and insight they provided offers our Board a reference point for their continued journey. We refer to these materials regularly as we continue to redefine the Board’s work.”
Celeste G, Kirschner, MHSA
Illinois Physical Therapy Association